Frequently Asked Questions
View FAQs:
How soon will someone contact me after a claim has been submitted?
How is reporting my claim online different than reporting it over the phone?
Do I need to talk to someone immediately?
What information is required to report a claim?
What should I do after a loss?
How soon will someone contact me after a claim has been submitted?
You will be contacted within two business days from the time you submit your claim. One of our in-house adjusters will walk you through the claims process and let you know if additional information is needed to proceed with the investigation of your claim.
How is reporting my claim online different than reporting it over the phone?
There is no difference between reporting your claim online or over the phone. You will receive the same prompt service.
Do I need to talk to someone immediately?
All claim submissions, whether over the phone or online, will be handled in a prompt, professional manner. If you feel you need to talk to someone immediately, please call 1-800-474-2526 and you will be connected to our 24 hour claims service.
What information is required to report a claim?
Each claim form designates the required fields that need to be completed to ensure your claim is handled promptly.
What should I do after a loss?
- Protecting yourself and others should be your first priority.
- If possible, protect the property from further damage.
- Do not dispose of or repair damages until you have received authorization from the handling adjuster.
- Retain copies of any receipts or expenses related to your claim.