Frequently Asked Questions
View FAQs:
What forms of payment are accepted by TRANSGUARD?
Can I pay my monthly installment billing via reoccurring automatic debit?
Can I wire my payment to TRANSGUARD?
When should my payment reach TRANSGUARD?
Where do I send my TRANSGUARD premium payments?
Who do I contact if I have a question on my bill?
I misplaced my Invoice or Statement, how do I request a copy?
How do I read my invoice?
What forms of payment are accepted by TRANSGUARD?
TRANSGUARD will accept Check, Bank Debit Cards, Visa, MasterCard, ACH and Bank Wires as form of payment.
We will also gladly accept payments over the phone. Please contact your regional office during normal business hours for further assistance.
Standard Program Customers
Eastern Region (8:00-5:00 CT)
Phone: 1-800-323-8560
Western Region (7:30-4:30 PT)
Phone: 1-800-252-6725
Independent Contractors (7:30-5:00 CT)
Phone: 1-800-821-8014
Additionally, you can pay your invoice by Check (ACH) or Credit Card at any time via our website.
Can I pay my monthly installment billing via reoccurring automatic debit?
If you are interested in paying via automatic debit, TRANSGUARD will require that you complete an Electronic Funds Transfer (EFT) Authorization Form. Please contact your regional office during normal business hours for further assistance.
Standard Program Customers
Eastern Region (8:00-5:00 CT)
Phone: 1-800-323-8560
Fax: 1-877-573-4953
Email: TGCMeast@transguard.com
Western Region (7:30-4:30 PT)
Phone: 1-800-252-6725
Fax: 1-877-252-6725
Email: TGwest@transguard.com
Motor Carrier/Independent Contractors (7:30-5:00 CT)
Phone: 1-800-821-8014
Email: NAIT-Billing@transguard.com
Can I wire my payment to TRANSGUARD?
You can use the following information to have your bank wire funds directly to our bank:
Domestic Incoming Wires
Bank: Bank of America
Bank City and State: Charlotte, North Carolina
Account Name: TRANSGUARD INSURANCE COMPANY OF AMERICA, INC.
Routing/ABA#: 026009593
Eastern Region Account Number: 237015176967
Western Region Account Number: 237015176970
Independent Contractor Account Number: 237015176983
Domestic Automated Clearing House (ACH) Transactions
Bank: Bank of America
Bank City and State: Charlotte, North Carolina
Account Name: TRANSGUARD INSURANCE COMPANY OF AMERICA, INC.
Routing/ABA#: 053000196
Eastern Region Account Number: 237015176967
Western Region Account Number: 237015176970
Independent Contractor Account Number: 237015176983
When should my payment reach TRANSGUARD?
In order for your payment to be credited to your account by the close of business of the billing due date, all payments must be transacted via phone or web and/or reach our bank lock box by 5:00 p.m.
Where do I send my TRANSGUARD premium payments?
To facilitate the application of your payment without delay, we urge you to remit your check payment along with a copy of your invoice or remittance stub to the appropriate lock box address.
Eastern Region
TRANSGUARD INSURANCE COMPANY OF AMERICA, INC.
14505 Collection Center Drive
Chicago, IL 60693
Western Region
TRANSGUARD INSURANCE COMPANY OF AMERICA, INC.
File 51138
Los Angeles, CA 90074-1138
Motor Carrier/Independent Contractor
TRANSGUARD INSURANCE COMPANY OF AMERICA, INC.
14602 Collection Center Drive
Chicago, IL 60693
Who do I contact if I have a question on my bill?
Standard Program Customers
Eastern Region (8:00-5:00 CT)
Phone: 1-800-323-8560
Email: TGCMeast@transguard.com
Western Region (7:30-4:30 PT)
Phone: 1-800-252-6725
Email: TGwest@transguard.com
Motor Carrier/Independent Contractor (7:30-5:00 CT)
Phone: 1-800-821-8014
Email: NAIT-Billing@transguard.com
I misplaced my Invoice or Statement, how do I request a copy?
Your regional office will be happy to provide you with duplicate copies of any Invoice or Statement.
Standard Program Customers
Eastern Region (8:00-5:00 CT)
Phone: 1-800-323-8560
Email: TGCMeast@transguard.com
Western Region (7:30-4:30 PT)
Phone: 1-800-252-6725
Email: TGwest@transguard.com
Motor Carrier/Independent Contractor (7:30-5:00 CT)
Phone: 1-800-821-8014
Email: NAIT-Billing@transguard.com
How do I read my invoice?
Standard Program Customers:
Independent Contractors/Motor Carriers: